This page answers common questions about Palmetto Community Care’s TelePrEP program and other HIV prevention services. Whether you’re exploring PrEP for the first time or looking for more flexible ways to access care, we’re here to help. Learn more about eligibility, telehealth visits, privacy, insurance, and in-person options available in our community—so you can choose the care that works best for you.
What is TelePrEP?
TelePrEP is a remote health service that allows you to start and maintain HIV prevention medication (PrEP) through virtual visits with experienced providers without needing to visit a clinic in person.
How does TelePrEP work?
The process includes:
- A virtual consultation with a provider from our medical center, Truesdale Medical Center.
- Lab testing done at a local lab or a home test kit
- A PrEP prescription sent to Avita Pharmacy, a mail-order pharmacy that will ship directly to your home in a discreet package or to your preferred location. You can also pick up your prescription at Avita Pharmacy, located at 5064 Rivers Avenue, North Charleston, 29406.
- Follow-up testing and Tele-health visit every 3 months.
Who is eligible for TelePreP?
Over 18 years old and insured. If you are under 18 or uninsured, please reach out to Palmetto Community Care at https://palmettocare.org/prevention/ for options.
Do I need an in-person visit to start PrEP??
No. Our programs allow you to complete the consultation virtually and have labs done at a partner location or via a mailed test kit.
What tests are required for TelePrEP?
Our at-home test kits include:
- HIV test
- Kidney function test
- STI screening
- Hepatitis B & C screening
- Pregnancy Test
How do the at-home tests work? Is there a video I can watch?
Absolutely! We have provided instructional videos and links to printer-friendly instructions along with each video. Just CLICK HERE for more resources.
What medications are available through TelePrEP?
TelePrEP can prescribe:
- Oral PrEP medications available include Descovy or Truvada
- DoxyPEP is also available for patients prescribed PrEP. DoxyPEP is an antibiotic taken within 72 hours of STI exposure that reduces your risk of getting an infection with chlamydia, gonorrhea, or syphilis.
- If Injectable PrEP is preferred, please CLICK HERE and contact us to schedule an in-office PrEP appointment.
Does insurance cover TelePrEP?
Yes. Most private insurance plans, Medicaid, and many public health programs cover PrEP medications and the required lab work. We will collect your insurance information and bill your insurance directly. If there is any remaining balance after insurance processes the claim, you will not be charged — there is no cost to you.
Is my information confidential?
Absolutely! We follow strict privacy laws (HIPAA) and use secure telehealth platforms to protect your personal and medical information.
What if I miss a dose of PrEP?
PrEP works best when it is taken every day as prescribed. If you miss a dose, take it as soon as you remember that day. Missing multiple doses can lower your level of protection and increase your risk of HIV. If you miss more than one dose or have questions about your protection, please reach out for guidance so we can help you stay protected.
How often do I need follow-up visits?
Every 3 months for:
- HIV testing
- Prescription refills
- STI screening
- Side effect check-ins
Can I use TelePrEP if I live in a rural area?
Yes! Our TelePrEP services are designed to expand access to care, including for patients in more rural or hard-to-reach areas, so you can connect with us from wherever you are.
Who would my medical providers be?
Your care will be provided by licensed medical professionals from Palmetto Community Care and Truesdale Medical Center who live and work in our community. Our providers are experienced in HIV prevention and sexual health care and remain consistent throughout your care whenever possible—so you can build a trusted relationship over time.
You can learn more about our providers and care team on our Meet Our Staff page.